Terms and Conditions
The Dog Business School terms of service
Dog Business School: Master Terms & Conditions
These Terms & Conditions govern your purchase, participation, and responsibilities as a learner in any course provided by Dog Business School (“we,” “us”). By purchasing, enrolling, or accessing a course, you agree to abide by these terms.
Our guiding principles:
- Compliant with regulated qualification standards
- Designed for transparency and user experience
- Evidence-led: our processes are designed to verify that student work is authentic and their own
- Legally robust to support dispute resolution and quality assurance
- DEFINITIONS
– Course: Any regulated or non-regulated training programme offered by us.
– Student/Learner: The individual enrolling in a course.
– Course Materials: Digital or physical learning content provided with your course.
– Learning Platform: The online system where materials, assignments, and tutor interactions occur.
- COURSE ACCESS & COMPLETION
– Access begins at the time of registration (not purchase).
– Access duration: 24 months (12 months for Functional Skills).
– Most courses must be completed within 6 months of registration.
– A one-time 6-month extension is available for a fee of £90 (incl. VAT).
- COURSE EXTENSIONS & LEAVE
– Additional extensions may be considered in exceptional cases.
– Notify us if taking a leave of absence longer than 3 months.
- REFUNDS & CANCELLATIONS
– Refunds are available if no course materials have been accessed and cancellation is requested within 14 days of purchase, in line with Consumer Contracts Regulations 2013.
– Once digital content is accessed or after 14 days, no refunds are granted.
– If printed materials were provided, they must be returned before a refund is processed.
- PAYMENTS
– Full payment is required for access to certification or graduation.
– Acceptance of these Terms via the one-click tick on our checkout page constitutes a legally binding agreement between you and Dog Business School.
– Instalment plans require up-to-date payment details. Missed payments may result in suspension or legal recovery action.
- COURSE TRANSFERS
– You may request a course transfer. A fee may apply. Contact Customer Services to discuss options.
- PRACTICAL TRAINING (IF APPLICABLE)
– All fees must be paid before attending any in-person training.
– Free resources (e.g. handbooks) are provided on your first practical day.
- ASSIGNMENTS, FORMATS & SUBMISSIONS
– Follow all instructions and use required templates.
– Word count tolerance is +/-10%.
– Two submission attempts are included. A third attempt requires a £25 reassessment fee.
– All assignments must be passed for certification.
– If, after the third submission attempt, the work still does not meet the required standard, the student may, at our discretion, be withdrawn from the course with no entitlement to a refund or certification.
- CERTIFICATION & QUALITY ASSURANCE
– Certificates are issued only upon successful completion and internal/external quality checks.
– Allow up to 6 months for delivery.
– Notify us promptly of any change of address.
– Replacement certificates may be subject to a £40 reissue fee.
- ACADEMIC INTEGRITY & AI POLICY
– All work must be your own.
– AI tools may assist research, not content creation.
– Submitting AI-generated work as your own is prohibited.
– Misconduct may result in failure, disqualification, or reporting to an awarding body.
- VIVA REQUIREMENT (REGULATED COURSES)
– If you enrol on a regulated course, you may be asked to attend a recorded viva (oral assessment) with a qualified assessor via Zoom.
– The viva helps verify the authenticity of your work and your personal understanding of course material.
– You will be offered three possible time slots and must attend one.
– This session is part of our academic integrity policy and may be used to investigate suspected misconduct.
- FAIR USE, COPYRIGHT & IP
– You are granted a non-transferable, personal licence to use course materials.
– Dog Business School retains full intellectual property rights.
– Any unauthorised reproduction, distribution, or teaching use is prohibited.
– We may use anonymised student work for internal training or promotion.
- TECHNICAL RESPONSIBILITY
– You are responsible for your internet access, digital literacy, and device functionality.
– For the best experience, we recommend using a desktop or laptop (PC or Mac).
– Tablets offer reduced functionality; mobile devices are not recommended.
– We are not liable for issues caused by personal technical limitations.
- PLATFORM & CONTENT UPDATES
– We may update the platform or course materials without notice to maintain compliance and improve quality.
– If a course or unit is retired, we will offer reasonable options but cannot guarantee access.
- DATA PROTECTION & COMMUNICATIONS
– Personal data is handled under UK GDPR and our Privacy Policy.
– By enrolling, you consent to receive essential course communications.
– We do not sell your data and will never share your personal information with third parties for marketing purposes without your explicit consent.
- LIMITATION OF LIABILITY
– Liability is limited to course fees paid.
– We are not liable for consequential loss or indirect damages.
- FORCE MAJEURE
– We are not liable for delays or disruptions beyond our control (e.g. illness, platform failure, natural disaster).
- DISPUTE RESOLUTION
– If you are dissatisfied, contact us first to resolve the matter.
– If unresolved, you may escalate to the relevant awarding body or pursue legal action in the courts of England and Wales.
- GOVERNING LAW
– These Terms are governed by English law. Disputes fall under the exclusive jurisdiction of English courts.
- SUSPENSION OR TERMINATION OF ACCESS
– We reserve the right to suspend or permanently revoke course access, without refund, if:
– You breach these Terms & Conditions
– You engage in academic or behavioural misconduct
– You fail to make required payments
– We have reasonable grounds to suspect fraudulent or dishonest activity
– We will provide written notice of any such suspension or termination.
- STUDENT CONDUCT
– You are expected to behave respectfully in all communications with our tutors, assessors, and staff.
– Abuse, harassment, or repeated non-cooperation may result in suspension or removal from the course.
- CONTACT US
– Email: Info@DogBusinessSchool.co.uk
– Post: 45 Manor Chase, Beddau CF38 2JD
– Phone: 020 8050 6826
– Website: www.DogBusinessSchool.co.uk