Frequently Asked Questions

The Dog Business School is an approved centre for Ofqual-recognised and regulated qualifications. Partnering with Ofqual’s National Awarding Organisations, AIM Qualifications and Assessment Group (Registered Provider Number: 61391) and the iPet Network (Registered Provider Number: 2105023). The school delivers courses aligned with the National Qualifications Framework, ensuring they meet industry standards and regulatory requirements.

There are no formal qualifications legally required to work as a commercial dog walker. However, it is strongly recommended to complete training in canine behaviour and welfare to enhance professionalism and credibility. Canine first aid training is also highly advisable to ensure you can handle emergencies effectively. Many insurance providers may also require evidence of training to provide liability coverage.

To strengthen your skills, you can also consider building your knowledge and experience in:

• Planning and Starting a Small Business course: Focused on legal, financial, and operational aspects.
• Operating a Commercial Dog Walking Business: Covers best practices for managing clients and dogs.
• Volunteering in a charity, rescue centre or helping family, friends and neighbours.

The Dog Business School offers a foundational course in planning and starting your own dog walking and pet sitting business; and/or

An Ofqual regulated Level 3 Award course in Dog Walking & Pet Sitting for Professionals to help you differentiate yourself from the competition.

Pet sitting does not have specific legal qualification requirement in the UK. However, completing a Level 2 or Level 3 qualification in Animal Care or Animal Welfare. This demonstrates competence in animal care and may help build trust with clients. For insurance and safety purposes, it is also advisable to complete a canine, pet and/or feline first aid course.

To operate a dog home boarding business, you must hold a licence issued by your local authority. This requires meeting specific conditions, including staff (whether yourself or an employee) must be trained in:

• animal welfare, including recognising poor welfare
• animal handling
• animal behaviour
• cleanliness and hygiene
• feeding and food preparation
• disease prevention and control
• recognising sick or injured animals
• giving first aid treatment to animals

Staff must either:

• hold a formal qualification such as an Ofqual Level 2 regulated qualification appropriate for their role; or
• show they have relevant and sufficient knowledge and experience

And for an optional higher standard: There must be a member of permanent, full-time staff with an appropriate Ofqual regulated Level 3 qualification.

To run a dog day care facility, the licence holder or a designated manager and any staff employed to care for the animals must have competence to identify the normal behaviour of the species for which they are caring and to recognise signs of and take appropriate measures to mitigate or prevent, pain, suffering, injury, disease or abnormal behaviour.

Staff must be trained in:

• animal welfare, including recognising poor welfare
• animal handling
• animal behaviour
• cleanliness and hygiene
• feeding and preparing food
• preventing and controlling disease
• recognising sick or injured animals
• giving first aid to sick or injured animals

Staff must either:

• hold a formal qualification such as, a Level 2 qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) appropriate for their role; and/or
• show they have relevant and sufficient knowledge and experience such as industry generated courses.

Operating kennels for dog boarding requires the licence holder or a designated manager and any staff employed to care for the animals to have competence to identify the normal behaviour of the species for which they are caring and to recognise signs of, and take appropriate measures to mitigate or prevent, pain, suffering, injury, disease or abnormal behaviour. Evidence of suitable staff induction training must include:

• animal welfare, including recognising poor welfare
• animal handling
• animal behaviour
• cleanliness and hygiene
• feeding and food preparation
• disease prevention and control
• recognition and first aid treatment of sick or injured animals

Staff who care for the dogs must either:

• hold a formal qualification, such as a Level 2 Ofqual regulated qualification appropriate for their role, or
• show they have relevant and sufficient knowledge and experience. If no accredited training course exists that is appropriate to the activity, then other evidence of training must be provided, such as industry generated courses.

Individuals undertaking an Ofqual regulated qualification must have suitably progressed in 12 months and have completed the qualification within 2 years.

The licence holder must provide and ensure the implementation of a written training policy for all staff.

For an optional higher standard there must be a member of permanent, full-time staff with an appropriate Level 3 Ofqual regulated qualification.

There is no legal requirement for qualifications to work as a dog trainer in the UK. However, gaining certification through recognised organisations such as the Institute of Modern Dog Trainers (IMDT), Association of Pet Dog Trainers (APDT), or the Kennel Club Accreditation Scheme is highly recommended. A Level 3 or Level 4 qualification in Canine Behaviour and Training provides a strong foundation and can increase credibility with clients.

To work as a canine behaviourist, you should aim for a minimum of a Level 5 or Level 6 qualification in Animal Behaviour or a related field. Accredited programs such as those offered by COAPE, the APBC, or university degrees in animal behaviour are widely recognized. Many professional bodies, such as the Association of Pet Behaviour Counsellors (APBC), require specific academic credentials and practical experience to become a member. Continuing professional development is essential for staying updated with advances in the field.

Ofqual Level 2 Courses:

• Minimum Age: Usually 14 or 16 years old, depending on the subject and provider.
• Academic Prerequisites: No formal qualifications required; these courses are typically entry-level.
• Additional Recommendations: A good command of English and basic numeracy/literacy skills for understanding course material.

Ofqual Level 3 Courses:

• Minimum Age: Generally, 16 years old.
• Academic Prerequisites: No strict requirements, but a Level 2 qualification or equivalent knowledge/experience is often recommended.
• Additional Recommendations: Strong literacy and numeracy skills, plus the ability to conduct independent study. Suitable for individuals transitioning into further education or vocational roles, although background reading may be helpful.

Ofqual Level 4 Courses:

• Minimum Age: Typically, 18 years old.
• Academic Prerequisites: Usually requires a Level 3 qualification or equivalent experience in the relevant field.
• Additional Recommendations: Strong study and research skills, with a solid understanding of the subject area. Practical experience may also be considered for professional-focused courses.

General Notes:

1. Prerequisites may vary by provider or course type, so always check specific requirements for the course you’re interested in.
2. Some courses may accept learners who do not meet formal prerequisites if they demonstrate equivalent experience or knowledge.
3. Flexibility is often greater for adult learners or career changers in vocational or professional courses.

This summary captures all age, academic, and experience-based prerequisites across the three levels.

The TQT is a broad measure of the total time commitment for a qualification, while the GLH focuses on structured learning activities. This represents the total amount of time it is expected that a learner will need to take to achieve a qualification. This is a rough guide for the hours likely to be required for a particular course and can be influenced by your knowledge and experience, and/or your comfort with technology and learning.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for an Ofqual Level 2 Award in Canine Care and Welfare are 56 hours and 20 hours, respectively.

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

Assessment Method:

• The course is assessed through a Portfolio of Evidence. This approach allows learners to demonstrate their understanding and skills by compiling various forms of evidence that meet the assessment criteria for each unit. The portfolio includes written assignments, case studies, practical demonstrations, and other relevant documentation.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for the Ofqual Level 2 Award in Canine Care and Welfare are 56 hours and 20 hours, respectively, plus an estimated 7 hours for the licensed guidance in dog home boarding.

The TQT is a broad measure of the total time commitment for a qualification, while the GLH focuses on structured learning activities. This represents the total amount of time it is expected that a learner will need to take to achieve a qualification.

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

Assessment Method:

• The course is assessed through a series of comprehensive theory assessments for each unit.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for the Ofqual Level 2 Award in Canine Care and Welfare are 56 hours and 20 hours, respectively, plus an estimated 7 hours for the licensed guidance for dog day care.

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

Assessment Method:

• The course is assessed through a series of comprehensive theory assessments for each unit.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for the Ofqual Level 2 Award in Canine Care and Welfare are 56 hours and 20 hours, respectively, plus an estimated 7 hours for the licensed guidance in kennels boarding.

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

Assessment Method:

• The course is assessed through a series of comprehensive theory assessments for each unit.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for an Ofqual Level 2 Award in an Introduction to Canine Nutrition are 20 hours and 8 hours, respectively.

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

Assessment Method:

• The course is assessed through assessed through a theory workbook, which candidates complete via an online e-portfolio. This flexible, self-paced approach allows learners to engage with the material at their convenience, ensuring a comprehensive understanding of canine nutrition principles.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for an Ofqual Level 2 Award in Dog First Aid are 6 hours and 4 hours, respectively.

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

Assessment Method:

• The course is assessed through a theoretical approach, focusing on the understanding of canine first aid principles. Candidates are required to complete a workbook or portfolio of evidence, demonstrating their knowledge of various first aid scenarios and appropriate responses. This assessment method ensures that learners can effectively apply theoretical knowledge in practical situations, preparing them to respond promptly and effectively in emergencies involving dogs.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for an Ofqual Level 3 Award in Canine Care, Behaviour & Welfare are 130 hours and 91 hours, respectively.

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

Assessment Method:

This course is assessed through a Portfolio of Evidence. This approach allows learners to demonstrate their understanding and skills by compiling various forms of evidence that meet the assessment criteria for each unit. The portfolio may include written assignments, case studies, practical demonstrations, and other relevant documentation.

• This assessment method is designed to accommodate various learning styles and provide a comprehensive evaluation of the learner’s capabilities in canine care, behaviour, and welfare.
• Each assignment is assessed as a Pass/Refer. All assignments must achieve a Pass in order to successfully complete the course and thereby receive the qualification.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for an Ofqual Level 3 Award in Canine Care, Behaviour & Welfare are 130 hours and 91 hours, respectively, plus an estimated 7 hours for the licensing guidance in Dog Home Boarding. 

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

Assessment Method:

This course is assessed through a Portfolio of Evidence. This approach allows learners to demonstrate their understanding and skills by compiling various forms of evidence that meet the assessment criteria for each unit. The portfolio may include written assignments, case studies, practical demonstrations, and other relevant documentation.

• This assessment method is designed to accommodate various learning styles and provide a comprehensive evaluation of the learner’s capabilities in canine care, behaviour, and welfare.
• Each assignment is assessed as a Pass/Refer. All assignments must achieve a Pass in order to successfully complete the course and thereby receive the qualification.
• The additional unit in licensing guidance for your regulated course, is a series of multiple answer questions. In order to Pass this unit, a minimum pass mark of 80% must be achieved.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for the Ofqual Level 3 Award in Canine Care, Behaviour & Welfare are 130 hours and 91 hours, respectively, plus an estimated 7 hours for the licensing guidance for Dog Day Care.

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

Assessment Method:

This course is assessed through a Portfolio of Evidence. This approach allows learners to demonstrate their understanding and skills by compiling various forms of evidence that meet the assessment criteria for each unit. The portfolio may include written assignments, case studies, practical demonstrations, and other relevant documentation.

• This assessment method is designed to accommodate various learning styles and provide a comprehensive evaluation of the learner’s capabilities in canine care, behaviour, and welfare.
• Each assignment is assessed as a Pass/Refer. All assignments must achieve a Pass in order to successfully complete the course and thereby receive the qualification.
• The additional unit in licensing guidance for your regulated course, is a series of multiple answer questions. In order to Pass this unit, a minimum pass mark of 80% must be achieved.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for the Ofqual Level 3 Award in Canine Care, Behaviour & Welfare are 130 hours and 91 hours, respectively, plus an estimated 7 hours for the licensing guidance for Kennels Boarding.

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

Assessment Method:

This course is assessed through a Portfolio of Evidence. This approach allows learners to demonstrate their understanding and skills by compiling various forms of evidence that meet the assessment criteria for each unit. The portfolio may include written assignments, case studies, practical demonstrations, and other relevant documentation.

• This assessment method is designed to accommodate various learning styles and provide a comprehensive evaluation of the learner’s capabilities in canine care, behaviour, and welfare.
• Each assignment is assessed as a Pass/Refer. All assignments must achieve a Pass in order to successfully complete the course and thereby receive the qualification.
• The additional unit in licensing guidance for your regulated course, is a series of multiple answer questions. In order to Pass this unit, a minimum pass mark of 80% must be achieved.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for the Ofqual Level 3 Award in Canine Care, Behaviour & Welfare are 130 hours and 91 hours, respectively, plus an estimated 7 hours for the licensing guidance in Dog Breeding.

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

 Assessment Method:

This course is assessed through a Portfolio of Evidence. This approach allows learners to demonstrate their understanding and skills by compiling various forms of evidence that meet the assessment criteria for each unit. The portfolio may include written assignments, case studies, practical demonstrations, and other relevant documentation.

• This assessment method is designed to accommodate various learning styles and provide a comprehensive evaluation of the learner’s capabilities in canine care, behaviour, and welfare.
• Each assignment is assessed as a Pass/Refer. All assignments must achieve a Pass in order to successfully complete the course and thereby receive the qualification.
• The additional unit in licensing guidance for your regulated niche, is a series of multiple answer questions. In order to Pass this unit, a minimum pass mark of 80% must be achieved.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for an Ofqual Level 3 Award in Dog Walking & Pet Sitting for Professionals are 20 hours and 12 hours, respectively.

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

Assessment Method:

The course employs a comprehensive assessment strategy to ensure candidates acquire the necessary knowledge and skills. The assessment components include:

• Written Questions: Candidates respond to questions that assess their understanding of theoretical concepts related to dog walking and pet sitting.
• Live-Video Assessment: Conducted under examination conditions, this assessment evaluates the candidate’s grasp of key topics. It is administered through an oral question-and-answer session.
• Behavioural Observation: This informal practical assessment requires candidates to observe and record animal behaviour, demonstrating their ability to interpret and document such behaviours accurately.
• Dog Walking Observation: Another informal practical assessment, this involves candidates performing dog walking activities, showcasing their practical handling skills and adherence to best practices.
• These assessments are designed to be flexible, accommodating our online course format which includes live video demonstration assessments and real-time video conferencing platforms. This approach ensures that all candidates, regardless of their learning mode, are evaluated consistently and comprehensively.

The Total Qualification Time (TQT) and Guided Learning Hours (GLH) for an Ofqual Level 4 Certificate in Pet Sitting, Dog Walking, Dog Day Care and Dog Boarding for Professionals are 230 hours and 170 hours, respectively.

Course Access and Completion Details:

• This qualification is available online.
• You will have access to the course content for 2 years from the date of purchase.
• From the date of course registration (which may differ from the purchase date), you will have 6 months to successfully complete the course.
• If you are unable to complete the course within the initial 6-month period due to unforeseen circumstances, you can apply for a 6-month extension by re-registering for a fee of £90 (including VAT).

Assessment Method:

This course is assessed through a Portfolio of Evidence. This approach allows learners to demonstrate their understanding and skills by compiling various forms of evidence that meet the assessment criteria for each unit. The portfolio may include written assignments, case studies, practical demonstrations, and other relevant documentation.

• This assessment method is designed to accommodate various learning styles and provide a comprehensive evaluation of the learner’s capabilities in canine care, behaviour, and welfare.
• Each assignment is assessed as a Pass/Refer. All assignments must achieve a Pass in order to successfully complete the course and thereby receive the qualification.

The licensing requirements are outlined under both national government and local authority licensing frameworks and typically  cover activities such as dog breeding, home boarding, dog day care, kennels, catteries, and pet selling. Here’s a breakdown of the key requirements:

General Licensing Requirements

To obtain a licence applicants must meet the following criteria:

1. Animal Welfare Compliance:
   • All businesses must comply with the five welfare needs under the Animal Welfare Act 2006:
     • Freedom from hunger and thirst.
     • Freedom from discomfort.
     • Freedom from pain, injury, or disease.
     • Freedom to express normal behaviour.
     • Freedom from fear and distress.
2. Fit and Proper Person:
   • The applicant must demonstrate they are competent, knowledgeable, and reliable, and must not have any animal welfare convictions.
3. Suitable Premises:
   • The facilities must be safe, hygienic, and appropriate for the type of animal care provided. This includes adequate lighting, ventilation, and space.
4. Written Procedures:
   • Documented procedures are required for emergencies, cleaning, feeding, exercise, and enrichment activities.
5. Record Keeping:
   • License holders must maintain records of the animals in their care, including their health and welfare information, feeding schedules, and any incidents.
6. Insurance:
   • Appropriate public liability insurance must be in place to cover accidents or injuries involving animals.
7. Training and Qualifications:
   • For some activities (like home boarding or dog day care), operators must have relevant qualifications, such as an Ofqual Level 2 or 3 in animal care or canine behaviour.

To operate a boarding or daycare business, you must obtain an Animal Activities Licence (England) from your local authority. While requirements vary by region or home nation, most local authorities expect you to demonstrate knowledge of canine welfare and care. Completing an Ofqual Level 3 qualification in Canine Welfare, Care, and Behaviour and a canine first aid course is often recommended to strengthen your application.

Yes, our regulated courses in canine care and welfare, canine care, behaviour & welfare, home boarding, dog day care, kennels boarding and dog breeding align with DEFRA’s Animal Welfare (Licensing of Activities Involving Animals) Regulations 2018 and meet the knowledge and welfare standards required by local authorities. Additional paperwork or criteria may be requested by your council.

Yes, inspections are required as part of the licensing process. Inspectors assess the safety and suitability of your premises, including habitable space, outdoor areas, and compliance with welfare standards. Properties such as flats or those lacking secure outdoor areas may not qualify.

(Based on England’s licensing requirements. Other Home Nations have similar requirements.)

1. Home Boarding for Dogs

• The home must provide a safe and comfortable environment.
• Dogs from different households should only mix if appropriate and with the owners’ consent.
• Emergency evacuation plans must be in place.
• Staff must demonstrate knowledge of dog welfare and behaviour.
• A maximum number of dogs per staff member must be maintained of 1:8 for higher rating).

2. Dog Day Care

• A maximum number of dogs per staff member must be maintained (e.g., 1:10 or 1:8 for higher ratings).
• Secure outdoor exercise areas must be provided.
• Dogs from different households must only mix if suitable.
• Continuous supervision is required during play or exercise.

3. Dog Breeding

• A license is required if breeding three or more litters per year or if puppies are sold as part of a business.
• Suitable housing, record keeping, and health checks for breeding dogs are mandatory.
• Bitches cannot be bred from until at least 12 months old and must have no more than 6 litters in their lifetime.

4. Kennel Boarding

• Dogs must have individual accommodation with appropriate size, heating, and ventilation.
• They must receive daily exercise outside their kennels.
• Systems must be in place to monitor health and welfare, including plans for emergencies.
• A maximum number of dogs per staff member must be maintained (e.g., 1:25 or 1:15 for higher ratings).

5. Dog Selling (Pet Shops)

• Puppies cannot be sold until they are at least 8 weeks old.
• Information about the puppy’s diet, exercise, and health care must be provided to the buyer.
• Proper sourcing of animals is required, ensuring they come from licensed breeders.

While there are no formal qualifications required for dog walking or pet sitting, completing a course in canine care and welfare demonstrates professionalism and builds client trust. Dog Boarding or Daycare businesses require a local authority licence, and training and appropriate qualifications will support your application.

In England, DEFRA uses a star rating system to grade licensed operators based on:

1. Welfare standards (e.g., facilities, staffing, and procedures).
2. Risk assessment (e.g., compliance history, training, and competence).

Ratings range from 1 to 5 stars:

• 1 Star: Minimum standards, license valid for 1 year.
• 5 Stars: High standards, license valid for 3 years.

Higher ratings are often necessary for achieving competitive advantages and maintaining public trust.

In Scotland, Wales and Northern Ireland there is currently not a licensed rating system in place, just the requirement for the providers of specific pet care services to be licensed in order to provide their services.

When applying for a licence, local authorities will:

• Check my application form and fee
• Conduct an initial inspection of your premises to ensure compliance with national and local authority regulations.
• Review factors such as policies, procedures, records the safety, cleanliness, and suitability of your facilities for animal care,

During the licence term, interim inspections may also be conducted to ensure ongoing compliance.

Licence Fees:

• Fees vary by local authority and typically include an application fee and charges for annual renewal. Contact your local council for specific fee details.

We are committed to ensuring you feel supported every step of the way as you progress through your course. Our dedicated team of tutors and support staff are here to help you succeed. Here’s what you can expect:

• Expert Tutor Assistance: Receive personalised feedback on assignments and guidance from qualified tutors with real-world experience in your field.
• Flexible Learning Tools: Access a range of resources, including video tutorials, downloadable guides, and interactive activities, all designed to fit around your schedule.
• Ongoing Communication: Have your questions answered promptly through email, live chat, or scheduled video/Zoom consultations with our expert support team.
• Help with Extensions: Life happens, and we understand. If you need extra time to complete your coursework, we offer extensions upon request to help you stay on track. As a guide, a 6 months extension typically costs £90 (inc VAT) for your re-registration.

With our comprehensive support system, you’ll have everything you need to achieve your goals and feel confident in your learning journey.

Yes, courses are online and include animations, videos, workbooks and assignments. Some courses require live video conference calls and assessments.

For practical skills like canine first aid, if it’s your first investment in canine first aid we recommend attending an in-person course unless it’s a refresher, the course location or dates conspire against you, in which case our Ofqual Level 2 Award in Dog First Aid provides a key stepping stone looking after dogs in your care.

Feedback on an assessment at the Dog Business School is typically provided within 10 business days of submission. In practice we aim for 3-5 business days. If students do not receive any communication within 7 days, they are encouraged to message us via email to Admin@DogBusinessSchool.co.uk.

If you’ve forgotten your password or are unable to log in, you can reset your password through the login page. For further assistance, contact our technical support team, who are happy to help resolve access issues via Admin@DogBusinessSchool.co.uk.

Technical glitches can sometimes affect course progress tracking. If this occurs, please report the issue to our support team Admin@DogBusinessSchool.co.uk. We’ll investigate and resolve the problem promptly to ensure your progress is accurately recorded.

Certificates are issued after the completion and validation of your results. This process may take 2-6 months. If you require evidence of your course completion, eg licence application, we can provide a provisional letter upon request – Admin@DogBusinessSchool.co.uk.

Yes, our regulated courses allow two instalments, on purchase and before you ‘graduate’/ provisionally ‘pass’ your course.

Costs vary, with Ofqual-regulated courses being more expensive due to compliance requirements. VAT is included in all our prices, whereas many other training providers, quote their prices excluding VAT.

Extensions cost £90, and additional fees may apply for practical courses or re-marking assignments.

To ensure academic integrity, all submissions must reflect the student’s individual effort and original thought.

Prohibited Actions

• Using AI tools to generate assessments.
• Plagiarism, including copying text without attribution or reusing past submissions without acknowledgment.

Disciplinary Actions for Violations

• First Offence: Notification and resubmission.
• Second Offence: Formal warning and mandatory resubmission.
• Third Offence: Expulsion from the course.

For questions or concerns, contact us at info@DogBusinessSchool.co.uk.

Yes, our courses are designed to be flexible for working professionals. Assignments can be completed at your own pace, with guidance to submit weekly or every 10 days. Proficiency in English is required.

Highly motivated learners can complete a Level 3 course, for example, in as little as 10-12 weeks, depending on the time dedicated to study and assignments. Most students finish within 3-6 months.

No additional resources are required. The course materials provided, combined with online resources, are sufficient. However, supplementary reading is encouraged for those looking to deepen their knowledge.

Yes, we provide templates and other forms, which are tailored to meet licensing requirements and streamline your operations. More information can be found at DogBusiness.co.uk

Yes, our courses are Ofqual-recognised and accepted by most pet care insurance providers. Completing an accredited course enhances your employability and ensures compliance with industry standards.

At Dog Business School, we are committed to creating an inclusive and supportive learning environment for all our students. We understand that some learners may face unique challenges, such as ADHD, dyslexia, or other learning needs, and we are here to provide the necessary support to help you succeed.

If you require adjustments to your learning and/or assessment experience due to special considerations, please complete the Reasonable Adjustments Request Form as part of your course registration. The form is available as a separate download from the learning portal. If you require guidance or support while completing the form, please email us at Info@DogBusinessSchool.co.uk.

1. Personalised Learning Plans
   If you have a specific learning need, we can work with you to create a personalized learning plan that accommodates your requirements. This may include adjusted timelines, alternative assessment methods, or customized learning materials.
2. Accessible Course Materials
   • All our course content is available online in a variety of formats, including videos, workbooks, and interactive activities, to suit different learning styles.
   • Text-to-speech and screen reader-friendly options are available to ensure accessibility.
3. Extended Time for Assignments
   If you require additional time to complete assignments or assessments, we offer extensions upon request. These can also be addressed through the Reasonable Adjustments Request Form.
4. Supportive Tutors
   Our tutors are experienced in supporting students with diverse learning needs. They can provide tailored feedback and guidance, taking into account any challenges you may face.
5. Clear Communication
   For students with ADHD or similar challenges, we can provide structured timelines and clear instructions to help with focus and time management. Regular check-ins and progress updates are also available.
6. Assistive Technology Recommendations
   We can recommend free or low-cost tools such as:
   • Speech-to-text software for written assignments.
   • Focus apps or timers to assist with time management.
   • Dyslexia-friendly fonts or reading overlays for better readability.

To ensure the necessary accommodations are in place, we encourage all students to complete the Reasonable Adjustments Request Form during registration. For additional assistance or to discuss specific needs, contact us at Info@DogBusinessSchool.co.uk. You’ll be asked to provide details of your learning needs, and we will work with you to put appropriate measures in place. No formal diagnosis is required, and all information shared will be treated with confidentiality.